Privacy Policy

We collect only the information needed to process your rental and provide you with a safe, reliable experience:

Personal Identification: Full name, email address, phone number, and delivery address — collected to create your reservation, coordinate pickup or delivery, and communicate with you about your rental.

Identity Verification: A valid state-issued ID is required at pickup to verify identity and match the name on your payment method. This protects against fraud and unauthorized use of our equipment.

Payment Information: Credit or debit card details are collected through our secure payment processor (Stripe) to charge rental fees and place the security deposit hold. We never store full card numbers on our servers.

Rental Preferences: Delivery option, damage protection selection, and referral source — collected to fulfill your booking and understand how customers find us.

Usage Content: Photos and videos you choose to share in our Community gallery are collected only when you voluntarily submit them.

We use the information we collect specifically to operate our rental business and serve you better:

To process and confirm reservations, calculate fees and taxes, and collect payment.

To coordinate pickup or delivery of your rental glasses and communicate scheduling details.

To verify your identity at pickup and protect against fraudulent transactions.

To place and release security deposit holds in accordance with your rental agreement.

To send you transactional messages about your reservation (confirmations, reminders, and updates).

To respond to your questions and provide customer support.

To improve our services, understand booking trends, and measure the effectiveness of our marketing efforts.

We do not sell, rent, or trade your personal information to any third party. Period.

Your information is never shared with marketers, data brokers, or advertising networks.

The only exceptions are the trusted service providers we use to operate our business — such as our payment processor (Stripe) — who are bound by strict confidentiality and may only use your data to process your transaction on our behalf.

We may disclose information only when legally required to do so by law, court order, or government authority, or to protect our rights, property, or safety.

By providing your phone number, you agree to receive transactional and informational text messages from Leisure Lenses related to your rental.

Message frequency: You will typically receive 3–6 messages per rental — including booking confirmation, pickup/delivery coordination, return reminders, and a closing thank-you. No recurring or promotional blasts.

Message and data rates may apply according to your mobile carrier plan.

We do not send marketing or promotional text messages unless you have explicitly opted in.

You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive no further text messages from us (transactional calls or emails may still occur if needed to fulfill your rental).

For help or questions about our texting program, reply HELP to any message or call us at (407) 955-9704.

We reserve the right to modify these terms and will notify you of any material changes affecting the texting program.